1.1 Refund Eligibility

Dukansetu offers a full refund within 2 days of your initial purchase of the Service if you are not satisfied for any reason. After the 2-day window, refunds will be granted on a case-by-case basis at Dukansetu's sole discretion.

1.2 Reasons for Refund

You may be eligible for a refund if:

- The Service is demonstrably not functioning as described.

- You encounter technical issues that Dukansetu cannot resolve within a reasonable timeframe.

1.3 Non-Refundable Items

The following are non-refundable:

- Overages in usage charges.

- Service fees for additional months or years that have already been used.

1.4 Return Process

To request a refund, please contact Dukansetu customer support by support@dukansetu.com. You will be required to provide your account information and a brief explanation for requesting a refund.

1.5 Processing Time

Refunds will be processed within 7 business days of Dukansetu's approval. Refunds will be issued to the original payment method used for the purchase.

1.6 Changes to this Policy

Dukansetu reserves the right to modify this Policy at any time. We will notify you of any changes by posting the revised Policy on our website. The revised Policy will be effective immediately after it is posted.